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Technical Analyst / Graduate Developer

Technical Analyst / Graduate Developer

Adaptiv – Our Graduate Programme

Adaptiv is a true Kiwi success story!  Recognised for our commitment to premium client delivery, we provide world-class middleware integration consultancy and execution services to our well-known NZ and Australian clients. Integration is experiencing real growth, as companies recognise the critical importance of operating digitally, of harnessing the value of the systems and data they already have and as they continually add new systems and platforms to their environments. Our integration work involves the exciting challenge of creating innovative API lead or Event Driven solutions, using the latest and greatest technologies such as MuleSoft, Boomi, Azure and Solace, to design and implement services providing access to existing data in the legacy systems of businesses in new and ingenious ways.  This allows businesses to create major process efficiencies, engineer new processes, draw new insights from their data, and it allows them to function and interact with their customers in new and cutting edge ways. Our services also include cloud consultancy, round-the-clock middleware support, integration development, application lifecycle management, load and performance testing and customised integration training. A graduate role with us starts in support and fast tracks you on the exciting and highly rewarding career pathway as an integration developer – as your experience and skillset grow, your career pathway as a Developer, Senior Developer/Consultant and then Principal Architect/Consultant progresses.  All within the flexible and inclusive environment we offer.

So, if you:

  • have a qualification in IT (major in Software Development preferred)
  • are highly inquisitive and love the process of hunting for that gem of a solution that no one else has thought of
  • are a geek who loves keeping up with the latest technologies
  • like challenging yourself to grow and develop your tech skills
  • would love a role with real breadth, where you grow a mix of skillsets across infrastructure, communication protocols, SaaS, on premise/cloud, security, and networks
  • like to review an existing process, take a step back and think about how you can make it better
  • are customer focused with an all-round great personality, and
  • like working with people to understand and analyse what they really need (as opposed to what they think they need) and describing complex technologies concepts in everyday language to bring it to life for someone else...
then this is the career for you!  Come be part of the future with us! If you haven’t been exposed to integration – have no fear!  Surrounded by experts in different platforms, our highly successful graduate programme takes an entry level approach with tailored training, mentoring, certifications, and job shadowing.  Adaptiv’s environment is intentionally designed to be both supportive and offer challenge, growth and progression. If you’re keen to explore a career in integration, come join us at Adaptiv – we look forward to meeting you soon!  For the full job description, read on…

Position Summary & Environment

Adaptiv specialise in integration development, delivering premium solutions for our clients’ needs. The Technical Analyst – Graduate Developer position is a critical role, responsible for delivering second line support to the Adaptiv client base and is geared towards a career in Integration Development. The Technical Analyst – Graduate Developer provides support, diagnosis and resolution of technical problems and issues. This position works alongside a team of experienced Developers and assists with the development and maintenance of client projects. The primary focus for this position is on the technical analysis and support and service to Adaptiv clients, identifying opportunities for improvement in support process and capability. The Technical Analyst – Graduate Developer will be required to work on multiple projects at any one time and balance workload accordingly. The role is required to use tools and techniques that help maintain support analysis in a dynamic, constantly changing environment. This position is highly responsive to the requests of clients with work priorities largely influenced by these stakeholders. As such, this position includes an On Call component (with on call allowance) that operates on a rotating roster. While you are not required to be on company premises when rostered On Call, you will be required to respond to emails/mobile phone if/when you receive urgent client calls or emails. Our Technical Analyst – Graduate Developer roles are designed to instil a genuine grounding and understanding of technology and the systems and processes typically used in the middleware integration space, before launching graduates into a career with us as an Integration Developer. At Adaptiv, flexibility, inclusion, challenge, excellence and fun are all important components of our culture and the way we approach life.

Position Responsibilities

Support

  • Provide general technical support for Adaptiv clients. Duties include diagnosis and resolution of technical problems and issues.
  • Liaise with Adaptiv clients and manage communications effectively to reach resolution.

Development & Implementation

  • Assist with the on-boarding of new clients to Adaptiv platforms.
  • Assist in the technical development and implementation of the company’s integration solutions.

Quality Assurance & Testing

  • Respond to reported problems with a timely resolution or problem escalation as appropriate.
  • Evaluate proposed changes to databases and products and work with colleagues to ensure appropriate testing is carried out.

Continuous Improvement

  • Identify and propose improvements to existing systems.
  • Identify and introduce industry Best Practice standards in all projects, work requests and responsibilities.
  • Seek to educate team members and stakeholders about Best Practice where appropriate.

Work Planning & Management

  • Work with the Client Delivery Manager to meet deadlines under all relevant project plans
  • Manage daily tasks and projects to ensure work is completed consistent with assigned priorities and deadlines.
  • Participate in planning meetings as required.
  • Initiate and attend meetings with team and stakeholders to give timely updates on work progress and resolution of issues.
  • Report progress to the Adaptiv team as appropriate.

Training / Learning and Development

  • Commitment to furthering one’s career growth and development by taking part in and studying towards qualifications and certifications identified by the Company. Attain Microsoft Certified Professional (MCP) qualification, and completing base level training/certifications for specialised products. E.g. Mulesoft and Dell Boomi.

Occupational Health & Safety

  • Responsible for taking reasonable care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work.

Responsibilities on Demand

  • Due to the fluid and dynamic environment within the group, new, additional or amended position responsibilities may be required at any time.
  • Successful demonstration of change orientation is an ongoing responsibility of all positions.

Key Result Areas

  • Complete all assigned tasks in a timely manner.
  • Client services – communication with clients to the utmost professionalism.
  • All other regular deliverables to be achieved on time and to the required standard.
  • All other internal and client-facing regular deliverables (which are not projects themselves) to be achieved on time and to the required standard.
  • Ensure all actions directly support the company objectives, values, polices and processes.

Person Specifications

Qualifications

A related tertiary degree or at least two years relevant help desk or support experience is required. Formal training in programming fundamentals (e.g. language semantics, best practice, patterns) would be preferred.

Experience

Experience in a support environment and knowledge of service delivery methodologies.

Technical Expertise

Demonstrate expertise in or understanding of:
  • Microsoft Windows Server based products including Windows Server 2012, 2016, IIS, MSMQ
  • Microsoft Cloud Services – Azure and Logic Apps
  • Microsoft SQL Server and BizTalk Server administration knowledge/experience preferred
  • EDI (Electronic Data Interchange)
  • XML and some XSLT
  • HTTP protocol
  • Mulesoft
  • Dell Boomi

Personal Competencies/Attributes

  • Excellent communication skills both written and verbal
  • Strong attention to detail
  • A high level of accuracy
  • A positive team player – works well in a close-knit team
  • Strong interpersonal skills – builds rapport
  • Strong problem solving ability
  • Strong ability to prioritise and manage multiple tasks
  • Friendly and personable
  • Excellent customer service skills
  • Flexible and adaptable
  • Innovative
  • Self-managing
  • Proactive
  • Motivated and energetic
  • Results driven
  • Resilient
  • Professional
  • Sense of humour

Significant Working Relationships

Internal

  • Support Manager
  • General Manager
  • Principal Architect
  • Managing Director
  • Consulting/Development Team

External

  • Clients
  • Suppliers
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Location

Any Location, New Zealand

Department

Adaptiv Integration

Employment Type

Full-Time

Minimum Experience

Experienced

Perks & Benefits

  • Busy Social Calendar

    We have frequent staff events both in and outside the office from Friday morning teas, BBQs, quiz nights, mini golf…the list goes on!

  • Personal Development

    Under the mentorship of our skilled leaders, we will grow you into being the best you 
can be.

  • New Grey Lynn Office

    We have recently located to a beautiful and modern new office that overlooks Grey Lynn, mere minutes away from Ponsonby.

  • Thrive Wellbeing Calendar

    We support the wellbeing of our staff through our annual ‘Thrive’ programme which focuses on nutrition, health, movement, stress, and financial wellbeing.

  • Latest Technology

    We pride ourselves on the latest in innovative technology which means that you are always equipped with the latest gadgets.

  • Targeted Bonuses

    Adaptiv has both goals based and profit based bonus schemes aimed at inspiring growth and individual career development and ensuring that when we do well, our people do well!

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